Important Info

Our goal is to make your online aluminum dock shopping experience as simple and trouble-free as possible. We have developed the following policies for your convenience. If at any time you have a question about any information on our web site or with your order, please contact DocksDirect.com and we will address it for you.

Docks Direct.com Ten Year Limited Guarantee

We are so confident on the Quality Craftsmanship of our aluminum dock system they are backed with our exclusive Ten Year Guarantee.

DocksDirect.com covers any defects in materials or workmanship for all of our dock systems for 10 full years. We will repair or replace any defective part or any item damaged in transit without charge. If at any time, you discover a defect in the material or workmanship of our product, please contact us so that we can ensure that these issues are addressed immediately.

We are dedicated to ensuring that the purchase of your dock system is a safe, enjoyable experience. We want you to be so satisfied with our aluminum dock system so that you will tell others about us.

Additional Parts Policy

Part of the attraction of DocksDirect.com is the ability to alter or adapt your new aluminum dock to fit your changing needs. To assist with that, we are happy to offer additional and replacement parts to you as the need arises to modify the dock system purchased from DocksDirect.com.

To place an order, simply contact our Dock Specialist Team at 866-367-9553 during business hours. We will review your account to ensure the parts you are ordering are right for your existing dock, guaranteeing your satisfaction with the delivered items.

Returns Policy

New, uninstalled items may be returned within 30 days of delivery for a full refund. DocksDirect.com also pays the return shipping costs if the item is being returned due to our error (such as receipt of an incorrect or defective item). If the return is for any other reason, the customer is responsible for return shipping costs.

Any order returned to us as a result of the delivery being refused will result in a 20% shipping and restocking fee.

To ensure proper handling at our warehouse, all returns, regardless of reason, require a Return Material Authorization (RMA). An RMA ensures accounts are properly credited to your account. Please call 866-367-9553 to request an RMA.

Additional Parts Policy

We are happy to sell you additional parts should you decide you want to modify a dock system purchased from our company, (i.e.: 90 Degree Splice Kit, Cleats, Bumper). Just call our Dock Specialist Team 866-367-9553 during business hours. We can verify your previous order with your name, invoice number or email address and gladly assist you with your parts order.

Privacy Policy

As an online merchant, DocksDirect.com realizes privacy and security take on special emphasis due to the nature of our business.

DocksDirect.com accepts that responsibility and treats your privacy and security with the highest regard.

When you create an account with DocksDirect.com, you are asked to enter personal information including: name, address, phone number, etc. The information we collect when you create an account allows us to ensure prompt delivery and to improve our content delivery.

DocksDirect.Com does not share names, postal addresses, demographic or any other personally-identifiable information with any 3rd party. All information is kept strictly confidential and internal to DockDirect.Com.

Security Statement

DocksDirect.Com takes the privacy and security concerns of our customers very seriously. We want to make your experience at DocksDirect.Com a safe, secure and pleasant one. To accomplish that goal, in addition to creating a web site that has volumes of easily-navigable and current content, we employ the latest methods in secure technology to prevent any unauthorized access to your information.

Secure Transactions

All of your ordering information (including your name, address and credit card number) is encrypted for maximum security. This prevents anyone from reading any of your information as it travels to our ordering system.

Secure Credit Card Guarantee

In addition to our guarantee and secure technology, our credit card partners offer programs to further protect you against any possible fraud when shopping online at DocksDirect.Com. Our web site is Payment Card Industry Data Security Standard (PCI DSS) compliant. More information about these standards is available at https://www.pcisecuritystandards.org.

Still Prefer to Order Via Phone

If you prefer, we provide Customer Service support at 866-367-9553. Our representatives are able to view your shopping basket and design portfolio, allowing you to place the order over the phone.

Changes to the Privacy and Security Policies

We reserve the right to amend, delete or add all or part of these policies from time to time without notice. This page will always display the complete Privacy and Security Policies that are in place during your current visit.